Distance Sales Agreement

Seller: SENKRON GROUP PLASTİK SANAYİ TİC.İTH.İHR.LTD.ŞTİ.

Address: Yenidoğan Mah. Apdi İpekçi Cad. Ramtaş San.Sit. No:163 Kat:2 143-148 34030 Bayrampaşa / İstanbul

Email: [email protected]

Phone: 0 850 305 7 331

Website: senkronseals.com

Buyer: The natural or legal person stated in the order form / account details.

This Agreement sets out the terms for the sale, payment, delivery and, where applicable, return/withdrawal of security seals and related products ordered by the Buyer via senkronseals.com.

The essential characteristics of the products, quantity, unit price, any print/custom options, delivery address and payment method shown in the order summary form an integral part of this Agreement.

Before ordering, the Buyer must review the technical specifications, colour, size, quantity, print options and price shown on the product page.

The order is deemed submitted to the Seller when the Buyer completes the payment / order confirmation step. If the order cannot be fulfilled in whole or in part due to stock, production capacity or technical suitability, the Buyer will be informed as soon as possible; if payment has been taken, the relevant amount will be refunded or an alternative solution offered.

Product prices are calculated in Turkish Lira (TRY) based on the prices shown on the site at the time of order. Whether displayed prices include VAT is indicated on the product/payment screens.

For card payments, any payment-institution/bank service fee (if applicable) is shown separately in the order summary. For bank transfer / EFT, the discount terms announced on the site may apply.

Payment is made by credit/debit card (3D Secure) or bank transfer/EFT to the account notified by the Seller. For transfer orders, the payment description must include the order number.

Delivery is made to the address provided by the Buyer via the contracted cargo / logistics partner.

Estimated dispatch times vary by product and stock status; standard products are shipped as soon as practicable, while custom-print / special-production orders depend on manufacturing lead time.

Delivery time depends on payment confirmation, address accuracy, stock, production and carrier operations. In case of force majeure or carrier delays, the Seller will provide reasonable notice.

Upon delivery, the Buyer should inspect the packaging and, in case of damage or shortage, record the issue and notify the Seller.

Where the Buyer is a consumer, they may withdraw from a distance contract within 14 days without giving any reason and without paying any penalty.

The period starts on the day the goods are received. It is sufficient that the withdrawal notice reaches the Seller within this period by email or another durable medium.

Notice: [email protected] — include the order number, product details and withdrawal request.

After withdrawal, the product must be returned complete and in its original packaging within 14 days of the notice reaching us. Refunds are made within the legal period using a method consistent with the original payment.

The right of withdrawal cannot be exercised in the following cases:

• Products prepared in line with the Buyer’s requests or personal needs (custom logo, custom text, serial-number range, special colour or custom print)
• Products whose packaging has been opened after delivery and that are not suitable for return for hygiene/security reasons
• Products that have been used, cut, applied or subjected to a sealing operation
• For commercial / corporate (B2B) purchases, consumer withdrawal rules do not apply unless otherwise agreed in writing; returns follow the order confirmation and any written agreement

In case of a manufacturing defect, wrong product shipment or transport damage, the Buyer must notify the Seller as soon as practicable.

For defective goods, the Seller will provide repair, replacement, refund or price reduction as appropriate under applicable law.

The Seller endeavours to sell the products committed in the order, issue an invoice and fulfil statutory information duties.

The Buyer is responsible for providing accurate and up-to-date order, invoice and delivery details; paying on time; accepting delivery; and using the products as intended.

For custom print / logo orders, the Buyer is responsible for the legality of the content supplied (logo, text, serial range) and for intellectual property rights.

Personal data processed during the order process is handled under the Privacy Notice (KVKK). Please refer to that notice for details.

For consumer disputes, Consumer Arbitration Committees and Consumer Courts at the Seller’s place of business or the Buyer’s domicile have jurisdiction, within the monetary limits set by applicable legislation.

For commercial / corporate (B2B) disputes, the courts and enforcement offices of Istanbul (Çağlayan) have jurisdiction; Turkish law applies unless otherwise agreed in writing.

This Agreement enters into force when the Buyer accepts it at the order / payment confirmation step and completes the order. The Agreement is stored electronically and may be provided to the Buyer upon request.

The Seller may update this text when legislation or the business model changes. The current version is always published on this page.